Advizzo is introducing new ways for Utilities to achieve their net-zero carbon journey by leveraging behavioral insights and data driven customer engagement approach. We trust in Behavioral Sciences and nudges to drive today customer engagement and the change of tomorrow.
Advizzo helps change Customer Behaviors and Drive more Sustainable Operations to increase Decarbonization footprint by transforming meter and customer data into tailored insights and actions powered Behavioral & Data Science.
Advizzo offers flexible and scalable Software as a Service solutions to energy and water companies around the world. Advizzo is currently processing billions of data points and serves almost 3,000,000 households whilst enabling customer-led engagement to meet a wide spectrum of challenges, with proven results in reducing consumption, g leaks and improving customer satisfaction.
The Solution: Behavioural Insights and Customer Analytics for Utilities
Data and Behavioral Science software company helping energy and water companies grow more sustainable relationships with their customers. Powered by a unique SaaS software, Advizzo’ platform leverages Customer and Smart Meter data into end-to-end analytics to better Engage, Optimise, improve Decarbonization and guide customers towards actions that will improve efficiency and reduce carbon footprint:
- Personalised Insights: your Brand look-and-feel gives each user a unique user experience
- Next Best Actions: Empower managers, customer support staff and field agents to access usage and communication history faster, with tips and Marketing offers
- Nudge Unit approach: nudge users with the right message to reach the right customer at the right time with the communications engine
- Call Center Support: Virtual Home Audit and Call Center Team Support helps increase operational excellence
- Behavioral Efficiency: Home Electricity Report, Home Water Report, Behavioural Demand Response, Decarbonization campaigns
- Cost to Serve Optimization, Cross-sell & Up-sell: Optimize operational cost to serve and maximize impact by leveraging Behavioral Science. Help better convert customers online, onto smart meters and new Tech like smart thermostats, heat pumps, EV charger, solar PV… and new services such as tariffs, usage forecast, carbon footprint reduction or offset offers to maintain a Net Zero position
Advizzo Solutions leverage very flexible APIs and can be natively integrated into Powercloud solutions as well as configured for any IT landscapes required (SSO, APIs, Widgets, Standalone)
- Improve Customer Engagement with Behavioral insights: personal historical comparison, Social Norm comparison, virtual home audit, What Uses most in your home, personalized tips, multi-channel communications. Boost content impact where and when you want
- Improve Costs and Operations Efficiency by empowering Field and Customer Services Agents
- Grow Sustainable Relationships – Offer the right Tips and offers to the right users at the right time. Change Behaviours to reduce usage, carbon footprint and increase adoption of new technologies like Smart Meters, Thermostat, LED, Solar, TOU, EV…
- Flexible APIs and Modular Platform: we build unified customer experiences
- Flexible and Modular approach to Behavioral and Decarbonization program
- Leverage Portfolio Analytics – Link online engagement metrics with consumption data. Identify patterns and what to do next to reduce Cost to Serve,