Partner
Competitive european markets and the ambition to excel in customer centricity and digitalization were the drivers for replacing the overall B2C platform at E.ON. In addition, a Cost-to-Serve of 10€ was set as a new target value.
The powercloud billing solution is well integrated with Salesforce and builds the core of the B2C “Digital Attacker” platform. AWS enables full scaling of the solution.
By today, E.ON has migrated 1 million customers to the AWS-based powercloud platform. Further customers in the double-digit million range will be migrated to powercloud by the end of 2022.
E.ON can now offer innovative products and bundling within days vs. months beforehand. A much quicker Time-to-Market and personalized offerings have become possible - this would not have been possible with the legacy IT-system.
"We have noticed that with almost 100 people in our development department, we are reaching our limits in order to survive in this very dynamic market environment. That's why we started looking for a partner with whom we could go down the path of putting what we have on a modern architecture and developing it further together. That's how we ended up with powercloud and are very happy with it."
“powercloud played an important role in our transformation towards customer centricity and operational excellence – especially with regards to service availability, service quality and cost. Furthermore, our product innovation is becoming quicker and more effective building on simplified and streamlined processes.”
"Our world is becoming increasingly digital and with it the behavior of our customers. By converting our entire IT architecture, we will become one of the leading digital providers in the competitive arena. Short time-to-market, individual product solutions and efficient interaction guarantee an attractive customer experience. Data-based sales is the basis for achieving our economic goals. Digitization not only makes us cost-efficient - it also enables sustainable competition."
“powercloud is an important part of our IT digitization strategy and provides us with a modern and flexible cloud platform to offer our customers the best possible service. The first migration wave has shown us that in choosing to go with the powercloud platform, we’ve made the right decision.”
“We need fully digitized and automated processes in the background if we want to pass on green electricity to our customers via an app without a profit margin. With its open technology and digital mindset, the powercloud platform offers us the basic technological prerequisite for our business model.”
