Energy and Utilities Cloud connects teams and systems on a platform integrated with legacy customer information and billing systems to give all employees — from sales to service to field operations — a single source of truth. This helps enable an organization to seamlessly deliver personalized customer service experiences that include mobile and self-service resolutions. Energy & Utilities Cloud also helps drive commercial and industrial sales by streamlining multi-site, multi-commodity, and multi-price deals to decrease time from quote to contract.
- Deliver a seamless omni-channel customer experience, support new business models, drive innovation, and rapidly launch commodity/non-commodity products & services. Empower efficient customer sign-up, tariff selection, resolution of billing inquiries, home moves, metering and connection services through any channel or device.
- Enable Customer Self-Service and guided call centre interactions for common utility services including requesting meter reads, meter relocation, new connection, safety inspection, energy efficiency certification, and more.
- Offer your customers innovative, differentiated energy offers with Enterprise Product Catalogue with integrated Configure, Price & Quote through to tailored contracts, and delivery/installation orchestration. Enable efficient sales & installation of the latest renewables, energy-efficient appliances & devices.
- In deregulated markets, execute targeted customer acquisition and retention campaigns through the use of Salesforce Marketing Cloud and Advanced Promotions Management. Energy & Utilities Cloud is the most comprehensive utilities solution available that both builds on the Salesforce platform and is native and additive.