- prego services is expanding its partnership with powercloud in the fields of apps, system integration, consulting and solutions
- services to process customer loyalty rewards and incentives for new customers
(Saarbrücken/Ludwigshafen, 4/14/2021) New-customer incentives made easy! In the future, private and municipal utilities will be able to effortlessly make use of the services provided by prego services GmbH via powercloud to process customer loyalty rewards and incentives for new customers. Utilities can use the solution to offer their customer rewards entirely online via an interface on their own website and to implement various marketing campaigns to acquire and retain customers – without having to use their own resources. The Connector within powercloud imitates the entire ordering process. prego services will take care of all the necessary processing in the background, from procurement to storage to delivery of the incentives to consumers.
This outsourced and fully automated solution helps utilities significantly reduce their internal complexity because the ordering process, procurement, warehousing and logistics are all handled by prego services. Utilities can also cut down their resource consumption and risks because they no longer have to bear inventory risks, enter into purchase commitments, or pay any upfront costs for the incentives. The solution gives utilities complete control over the status of the incentive processing and the ability to track various process steps online. Billing for completed transactions can be linked directly to the ERP systems used by the utilities. Reports and analyses are available to facilitate planning of marketing campaigns.
The high amount of traffic on powercloud is a testimony to the solution’s popularity. A growing number of utilities are driving forward their digital transformation and improving the reliability and efficiency of their customer-related processes with the help of digital process outsourcing.
“Digital customer solutions offer utilities 24/7 service to help them boost their customer acquisition and retention. By digitizing their business processes, companies are not only making themselves more flexible, but also ensuring they can remain operational even during a crisis.”
Andreas Tzschoppe-Kölling, managing director of prego services GmbH
“powercloud is a flexible and rapidly expandable SaaS billing solution designed to be the machine room for utilities. On our platform, we have a pool of specialist providers offering a wide range of solutions. These help utilities substantially reduce the implementation effort needed to digitize their processes. This opens up all new areas of potential, such as improved customer loyalty through incorporating bundles offered by prego services,” says Tobias Hirning, Head of Sales Consulting at powercloud, describing the company’s business model.
About prego services
prego services helps the energy sector, public administration and medium-size companies become more resilient to sudden changes in the market and IT security risks. As a business bridging the gap between individual customer requirements, and customized IT and business solutions, prego services provides reliable IT environments and processes, thereby allowing users to tap into the potential of digitization to improve productivity. The company’s IT solutions and data centers ensure that customer data is processed and stored exclusively in Germany.
prego services has its roots in the energy sector and understands industry-specific processes from its own experience. Specialists at the company use this knowledge to develop practical digital process solutions for utilities. The company offers a wide range of services that include consultation, on-site implementation of well-established processes in all business units, digital supply chain solutions, and operating entire warehouses on behalf of utilities.
prego services was founded in 2001 and has around 500 employees working at its offices in Ludwigshafen and Saarbrücken.