CRM & Services
With powercloud, you save up to 45% of processing time in customer service whilst capturing a complete overview of your customer relationships. This results in cost savings and increased satisfaction for your customers and employees.
360° customer view
powercloud enables a 360° view of your customers and all processes connected with the customer. This enables your experts to carry out in-depth analyses and make quick decisions together with your service staff.
Customer and contract management
Administration of customers and contracts made easy: With powercloud, you can create customer-specific offers, orders, and contractual relationships in a flash for both private and business customers. This means that not only your employees can manage customer accounts, but so can the customers—via digital channels.
Customer service management
powercloud focuses on processing customer inquiries and processes on a case-by-case basis. This not only saves time and money, but also increases customer satisfaction in the long term. We have paid particular attention to making the system easy to use so that all users can get started quickly and easily. This includes the context-dependent proposal of Best Next Actions.
Task and team management
With powercloud task management, you ensure that processes do not remain open for too long and that tasks are forwarded to the responsible team in a targeted manner. For this purpose, employees are supported by an integrated assistant that suggests possible next steps. Via digital channels, you can also involve your partners and customers directly in the processing of open transactions.
A glace into the cloud
Voice of the customer
"We have noticed that with almost 100 people in our development department, we are reaching our limits in order to survive in this very dynamic market environment. That's why we started looking for a partner with whom we could go down the path of putting what we have on a modern architecture and developing it further together. That's how we ended up with powercloud and are very happy with it."
“powercloud played an important role in our transformation towards customer centricity and operational excellence – especially with regards to service availability, service quality and cost. Furthermore, our product innovation is becoming quicker and more effective building on simplified and streamlined processes.”
"Our world is becoming increasingly digital and with it the behavior of our customers. By converting our entire IT architecture, we will become one of the leading digital providers in the competitive arena. Short time-to-market, individual product solutions and efficient interaction guarantee an attractive customer experience. Data-based sales is the basis for achieving our economic goals. Digitization not only makes us cost-efficient - it also enables sustainable competition."
“powercloud is an important part of our IT digitization strategy and provides us with a modern and flexible cloud platform to offer our customers the best possible service. The first migration wave has shown us that in choosing to go with the powercloud platform, we’ve made the right decision.”
“We need fully digitized and automated processes in the background if we want to pass on green electricity to our customers via an app without a profit margin. With its open technology and digital mindset, the powercloud platform offers us the basic technological prerequisite for our business model.”
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