hsag Heidelberger Services AG offers an AI-based chatbot solution Isa for the energy sector. The chatbot has been specially programmed for the processes of energy suppliers and pre-trained with knowledge. Isa is already fully proficient in all standard processes of an energy supply company – it currently has more than 10,000 questions in its repertoire. Thanks to machine learning, Isa is able to learn from large amounts of data using her algorithm. Isa’s skills (language comprehension) improve as the time of use progresses.
Advantages / USPs:
- Isa has been pre-programmed by hsag experts for the processes of an energy supplier and fed with knowledge. As an experienced service provider for energy supply companies, we incorporate our technical expertise and best practice experience into the solution in a targeted manner. It is therefore a solution from the energy sector for the energy sector.
- We offer our solution as a SaaS solution, i.e. the solution is constantly being further developed, both in terms of the scope of the skills/topic areas and the technical features. All our customers benefit from this on an ongoing basis. There are no additional costs for energy supply companies.
- Even after the live connection or during the operating phase, hsag is responsible for training the language model, i.e. energy supply companies do not need any resources/know-how in the AI area for this. Our own in-house NLP (Natural Language Processing) experts take care of training the language model and quality assurance. In our experience, this normally requires at least 10 PT/month for a utility company.
- We support all common system interfaces of energy supply companies, be it customer portal solutions or ERP systems such as powercloud, SIV, Schleupen, SIV, MBS, MS Dynamics etc.
- It can be launched in just a few days to weeks without major one-off investments/project costs and complex IT installation.