Our customers invoice more than 25 million contracts annually with a turnover of more than 18.5 billion euros. We have a strong belief, that customer centricity and cutting-edge technology are fundamental for utilities future business. While automation, individual offers and digital channels cut down Cost-to-Serve and Cost-to-Acquire, we increase customer satisfaction with reliable backend processes to ensure an outstanding customer experience and smooth operations.
“powercloud played an important role in our transformation towards customer centricity and operational excellence – especially with regards to service availability, service quality and cost. Furthermore, our product innovation is becoming quicker and more effective building on simplified and streamlined processes.”
"Our world is becoming increasingly digital and with it the behavior of our customers. By converting our entire IT architecture, we will become one of the leading digital providers in the competitive arena. Short time-to-market, individual product solutions and efficient interaction guarantee an attractive customer experience. Data-based sales is the basis for achieving our economic goals. Digitization not only makes us cost-efficient - it also enables sustainable competition."
“powercloud is an important part of our IT digitization strategy and provides us with a modern and flexible cloud platform to offer our customers the best possible service. The first migration wave has shown us that in choosing to go with the powercloud platform, we’ve made the right decision.”
“We need fully digitized and automated processes in the background if we want to pass on green electricity to our customers via an app without a profit margin. With its open technology and digital mindset, the powercloud platform offers us the basic technological prerequisite for our business model.”
