Connext Cube for energy suppliers from formware® consists of three modules: Automated output management including layout optimization, meter reading recording, and chatbot customer center solutions.
The powerApp solution from formware®: Chatbot DialogBird
Our chatbot DialogBird was developed together with energy suppliers and municipal utilities and tailored precisely to the energy sector. With DialogBird you offer your customers a modern communication channel and at the same time relieve your employees.
DialogBird takes over time-consuming tasks so that your employees have more resources for more complex activities. Machine learning ensures that the susceptibility to errors is significantly reduced and that the chatbot continues to develop. Incorrect meter readings, complaints due to deviating consumption estimates, and bill corrections are a thing of the past.
The standard modules include:
- Meter reading recording
- Budget billing change
- FAQ
- Small talk
- Telephone callback
- Reporting
- Live chat connection
- Editorial system
Advantages
- Chatbot industry solutions incl. reporting and editing tool
- Live chat connection in Connext Cube AgentDesk
- Simple implementation thanks to the existing interface
