encore – energy in the heart
encore is a spin-off of the badenova Group. It offers an innovative e-commerce solution – from an online ordering platform for commodity and non-commodity products to a complete world of services for the energy market.
Thanks to service partners such as Natuvion, taktsoft, epilot, Vodafone and logistics specialists such as Komsa, the encore platform enables modular value-added products for your end customers through to business process outsourcing of energy industry billing and market communication.
THE SOLUTION
encore eCommerce
The heart of our offering is the encore eCommerce solution for energy supply companies. It can combine hardware such as tablets, household appliances or photovoltaic systems with energy contracts and is equipped with a customer area and CMS so that nothing is left to be desired, from master data maintenance to cross-selling and upselling.
Thanks to the modular structure, getting started with modern eCommerce is extremely easy: features for new and existing customers, credit checks (cascaded for energy and non-energy products), customer service, comprehensive logistics processing (with delivery, warranty processing, goods provision, licensing and risk management) or product management (coordination, maintenance and product sales) – a utility company can choose from customised modules.
encore eCommerce is web-based and is constantly being developed further: in addition to a portal for sales partners and a module for telecommunications bundles, additional modules for PV, heating, storage, natural gas connections and e-mobility are also being implemented. These can be licensed as an option.
