AYVA.energy, a spin-off from the group of companies associated with AYVA GmbH & Co. KG and peak lab GmbH & Co., is dedicated to simplifying and streamlining the use and operation of digital solutions within the energy industry. Our goal is to create digital energy products that enhance efficiency, and we adopt a B2B2X approach, focusing on both your needs and those of your target audience. Through this approach, we aim to redefine and transform the digital energy industry.
One of our flagship solutions at AYVA.energy is the mobile customer self-service app:
Available on IOS (Apple) and Android (Google) platforms, this app provides customers with insight into their energy contracts via smartphones. It allows access to self-services offered by their energy supplier. The application adopts the look and feel of the energy supplier and is featured as a native app in the Apple and Google app stores. Noteworthy aspects of the app include its user-friendly interface and essential functionalities:
- Dashboard for a comprehensive overview of crucial information
- Contract and order views
- Document access (invoices and other documents)
- Meter reading reporting with plausibility checks and customer feedback
- Tariff changes, cancellations, upselling
- Relocation services
- Budget billing adjustments
- Bank details changes per contract
- User account with master data
- Registration of new customers/onboarding
- Guided tour
- Contact options for the energy supplier
- Static content of the energy supplier (imprint, data protection)
- Native login functions like FaceID and device fingerprint support
- Active notifications via push notifications for new invoices or documents, as well as requests for meter readings
The app undergoes continuous development, with regular updates that include support for new operating system versions from Apple and Google. Additional advantages include visibility on the two major app store platforms, multilingual support (initially in German and English for the DACH region), and core functions for customer self-service with a modern user interface under the white label. The app ensures a fast go-to-market/onboarding process for customers.
