- Two of the utility industry’s leading voices work together on bringing needed changes between energy companies and their consumers
(powercloud, ALPHARETTA, GA, November 10, 2021) – powercloud, the fastest growing billing system in the energy and utilities industry, announced today that it has joined DEFG’s Utility Customer Research Consortium (UCRC). This group is comprised of utility executives and vendors working together to bring a stronger voice to how consumers connect with their energy providers.
The two Alpharetta-based companies, which share a passion for putting more control in consumers’ hands, are aligned in an effort to better optimize the overall energy and utility experience.
“Between powercloud’s vision of bringing the efficiencies and innovations from cloud computing to the energy sector, and DEFG’s progressive dedication to understanding the energy customer’s needs, we’re eager to work together to move the industry forward,” explained Steven Dawson, Vice President and Country Manager, powercloud North America. “DEFG and powercloud share many of the same beliefs surrounding innovation and efficiency in a market that’s changing at such a rapid rate. We’re excited to get working with the team and for what we believe will be an impactful and long-lasting alliance.”
“We at DEFG have always been focused on helping consumers stay up-to-date on the latest and most advanced services that empower their control of their energy usage. Unless regulations move quickly into the 21st century, new service innovations may be indefinitely delayed,” said Jamie Wimberly, CEO of DEFG. “We are eager to work with powercloud to find new and exciting ways to put more power in the hands of energy consumers and, in the process, find new avenues for energy companies to deliver services when and how customers want them.”
About DEFG (www.defgllc.com)
DEFG is a research and advisory firm with a core expertise in customer strategy, experience and operations in the utility sector. We serve over 50 of the largest utilities in North America and provide support on all aspects of our clients’ relationships with their customers. Founded in 2003, DEFG is widely recognized for its progressive vision on customer experience and thought leadership to ensure that service to low-income and vulnerable customers continues to improve. Serving those with the least, the best, improves customer experience for all.
