There is now an answer for all OMS-related matters: The Enterprise Outputmanagement by CONVOTIS is a technology that meets the exacting needs of the energy industry. Affordable and perfectly fit for mass adoption, the solution is able to make customer communication more effortless and efficient. The input is delivered by powercloud (which is already connected), while the EOM generates the appropriate output based on implemented workflows and prepares emails or files in PDF or other data formats – ready to be sent for printing and mailing.
Thanks to the Enterprise approach, in the future you will no longer need to create different templates and versions of your forms and maintain them on an ongoing basis. The intelligent template module allows you to prepare all letters using a multi-template, store key information in global containers, incorporate texts in a highly dynamic manner with the help of a text repository, and create all kinds of customer communication through a standardized process.
Being highly dynamic does not only mean using gender-specific titles; it also means all kinds of logic can be implemented in the contents of a letter: This includes inserting and editing out text sections, attaching a SEPA mandate form for people with invoices to pay, addressing a customer based on their age, and much more. The solution can also take account of your customers’ preferred communication channel and make use of input information to specify in the workflow whether to send your end customer a PDF file by mail or email, or upload it to an online portal.
The Drag&Drop Workflow Editor allows individual process steps to be defined and managed – be it validation steps for quality improvement, approval processes for changes to crucial sections of a template, or batch processing to, for example, generate output in batches. The piece of customer communication created at the end of the process will be automatically linked to the corresponding powercloud contract and stored in the powercloud digital archive for easy future reference.
And why should individual letters be handled separately when they are supposed to undergo the same process steps anyway? The CONVOTIS application has this covered as well.
The cloud technology provided by CONVOTIS is not only quick and effortless to implement, but also high-performance and scalable, meaning performance issues and peak-related output congestion will become a thing of the past.
- Workflow-based, automated preparation of output data in various formats based on powercloud input (event JSON)
- Multi-template for easy management of templates and central modification during a running process
- Central management of global variables and text sections to ensure standardized customer communication
