DMS GRUPPE

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As an independent solution provider, the DMS Group has been supporting the utilities industry for over 20 years. Our expertise lies operationally and strategically in the areas of customer service, process handling and automation solutions. From manual handling to economic control and automation development, we are your specialists.

With DMS Hybrid Services, we offer you human and machine intelligence from a single source. Benefit from the advantages of our unbeatable BPO solutions and the experience gained from numerous joint projects with powercloud.

In principle, we have common goals:

  • Shaping digitalization
  • Putting customers at the center
  • Reduce costs

GATES

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GATES has been an established service provider and software developer in the energy industry since 2010 and a reseller partner of powercloud since 2021. With over 165 employees, GATES serves more than 40 energy suppliers, mainly municipal utilities, and builds on many years of trusting cooperation. 

 Our services for your success: 

powercloud Reseller, Consulting & System Integration Partner 

GATES supports you in the validation of innovative business models and accompanies suppliers competently when switching to the powercloud billing platform. GATES accompanies the entire implementation process, from requirements analysis to migration, and offers comprehensive professional and technical support. 

powercloud Solution Partner 

With our Utility Suite and the GATES Connector, we offer powercloud-based applications for customer acquisition, customer retention, ongoing customer service and technical support based on the powercloud billing platform. You can also expect output management and modern Conversional AI software for efficient customer communication from GATES.   

Business Process Outsourcing 

GATES supports over 100 energy experts in qualified customer service at the Münster, Germany and Palma de Mallorca, Spain locations, while a growing team is active in qualified processing on the powercloud and also relieves customers during the transition thanks to its experience with ERP systems. 

HSAG – HEIDELBERGER SERVICES AG

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We, hsag Heidelberger Services AG, are your partner in the energy industry.

Fairness, quality, honesty and team spirit – these are the values that we live by every day and that make up our success. Our customers and partners also value our sound experience, reliability, partnership-based thinking and high quality standards.

hsag – Heidelberger Services AG supports municipal utilities and energy supply companies throughout Germany. Together with its subsidiary hsagON AG, which specializes in customer experience management, the hsag Group currently has 370 employees at 8 locations, from which we provide a wide range of services for energy supply companies. These extend along the commercial value chain. From marketing/web design to processing, process consulting and business process outsourcing.

Our core areas:

  • Customer Experience Management
  • Qualified processing
  • marketing
  • Process consulting in the energy industry
  • Digital transformation services (chatbot, RPA, business intelligence, etc.)