Hansen Acquires Strategic Assets from CONUTI, Strengthens Market Presence in Germany

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One year after acquiring powercloud GmbH, Hansen Technologies is strengthening its market presence in Germany through the acquisition of complementary software assets from long-term powercloud partner, CONUTI GmbH.

Hansen Technologies (ASX:HSN), a leading global provider of software and services to the energy & utilities and communications & media industries, is pleased to announce it has entered into an Asset and License Purchase Agreement to acquire selected software licenses and assets from CONUTI GmbH for a total consideration of up to EUR 7.5 million (approximately A$13.4 million).

CONUTI GmbH has been a trusted partner of powercloud for more than 10 years. powercloud was acquired by Hansen in February 2024. This latest transaction brings several strategic capabilities in-house, including a German-compliant market messaging solution, a data analytics platform, and other complementary applications that are already integrated with powercloud and operational with existing customers in the German energy market.

Andrew Hansen, Global Managing Director & CEO, commented:
“This acquisition marks another important step in our strategy to drive growth and investment in Germany and the broader DACH region. The assets from CONUTI are highly complementary to our existing offering via powercloud, bringing valuable intellectual property and deep expertise into the Hansen Group. This strengthens our ability to deliver end-to-end solutions, enabling deeper integration, greater innovation, and increased value for our customers.”

The German energy sector is undergoing rapid digital transformation, coupled with increasingly complex regulatory requirements. Hansen views this as a significant opportunity to ensure future-focused investment in key software applications, while also leveraging its global experience to actively support German utilities in their digital journeys.

The acquired software solutions are already well-established in the German market and will expand Hansen’s portfolio, offering utilities new opportunities to drive operational efficiency, automation, and regulatory compliance.

As part of the acquisition, Hansen will strengthen its service delivery capabilities and expand further modules to its core SaaS billing platform.

This strategic move aligns with the strong local leadership already in place, including the recent appointments of Sebastian Kleinke and Dr. Harald Varel, who bring deep market expertise and proven leadership to our German operations. Together, they will help drive Hansen’s continued growth and long-term commitment to the German energy sector.

 

About Hansen Technologies
Hansen Technologies (ASX: HSN) is a leading global software and services provider for the energy & utilities, and communications & media industries. Hansen serves customers in over 80 countries, helping them to deliver new products and services, manage and analyse customer data, and control critical revenue management and customer support processes.
For more information, visit www.hansencx.com

About CONUTI GmbH
CONUTI GmbH is an independent IT service provider headquartered in Karlsruhe, founded in 2010. Since then, the company has been supporting utilities, network and metering point operators, as well as new market participants, in the digitalisation of their business and market communication processes.

Contact:
Florina Neuhaus
Global Manager Public Relations
powercloud GmbH
florina.neuhaus@power.cloud

 

 

 

Review of E-world 2025: powercloud and Hansen Technologies draw a positive conclusion

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E-world 2025 was a complete success! With a new record of around 33,000 trade visitors and 980 exhibitors, the leading trade fair for the energy industry once again became the central meeting place for the sector. In addition to valuable new contacts, we were able to meet numerous customers, partners and long-standing companions in person.

The trade fair also once again provided a first-class platform for keeping up to date with the latest developments in the industry and gathering ideas for the future:
The energy sector is undergoing rapid digital change. Automation, artificial intelligence and cloud technologies are playing a central role in this and are significantly driving the transformation of the industry. At the same time, sustainability remains the dominant issue – companies are increasingly turning to more environmentally friendly and efficient solutions to actively shape the energy transition. However, all these developments are only possible through close cooperation: strategic partnerships between technology providers, utilities and regulators are proving to be essential to successfully shaping the future of the energy industry.

Joint appearance with Hansen Technologies
powercloud shared a booth with its parent company Hansen Technologies for the first time this year. Under the motto ‘Empowering Utilities with Billing Excellence’, we presented practical solutions for key challenges in the energy industry at booth 3G100 in hall 3. Our trade fair appearance covered a wide range of topics – from customer billing and market communication to energy trading and energy data management.

In addition to the powercloud trade fair team, numerous Hansen colleagues from Australia, Finland and Norway were on hand, along with our new managers for the DACH market, Sebastian Kleinke (Country Manager Germany) and Dr. Harald Varel (VP Software Delivery Germany). The trade fair provided the perfect opportunity for initial face-to-face meetings and an intensive exchange of ideas.

Practical insights and innovative solutions – a trade fair full of highlights
Our booth was very well attended throughout: trade visitors came to find out more about powercloud, Hansen and our innovative solutions. Our focus topics were the main topics of discussion at the meetings:

  • Effortless Scalability:  Easily handles large volumes of data with a cloud-native platform designed for high volumes and continuous growth.
  • Intelligent Automation: Reduces costs and streamlines operations with automated, user-friendly billing processes that minimise manual interventions and reliably prevent inaccuracies.
  • API-First Integration: Delivers maximum flexibility and future-readiness through standardised interfaces, ensuring seamless connectivity and rapid integrations.
  • Built-In Regulatory Compliance: Meets regulatory requirements automatically – thanks to integrated updates and reliable, always up-to-date solutions and processes.
  • Market-Driven Innovation: Brings innovative products and business models to market quickly, enhancing your competitiveness and effectively seizing market opportunities.

In numerous showcases, we showed how our solutions meet the increasing demands for scalability, automation and regulatory compliance. Visitors were given practical insights into topics such as dynamic tariffs, multi-utility billing, API gateways and an outlook on the implementation of 24-hour supplier change in the powercloud. In addition, Hansen presented its expertise in handling large volumes of energy data to seamlessly automate trading, balancing, billing and settlement processes and enable analysis-driven optimisation of short-term asset class trading with its utilities solutions Hansen Trade, Hansen EDM and Hansen MDM.

 

‘Three intensive days at E-world have shown that with the complementary software solutions from powercloud and the Hansen Suite for Energy & Utilities, we are ideally positioned to meet the demands of the German market,’ said Sebastian Kleinke, Country Manager Germany at Hansen.

 

Discussions with customers, partners and interested parties provided valuable insights and showed the great interest in our solutions. At the same time, our joint appearance at the trade fair with Hansen made it clear that powercloud, as part of an international software provider, is ideally positioned to meet the challenges of the energy industry. The synergies from our ongoing integration into Hansen Technologies are opening up new possibilities – an impression that visitors to E-world have already been able to experience first hand.

With all these inspiring impressions, we look to the future with great anticipation. Finally, a big thank you to everyone who visited us at this year’s E-world, discussed and celebrated with us. We look forward to next year – bye and see you at E-world 2026!

 

 

Hansen Technologies Strengthens Presence in the DACH Market with Key Leadership Appointments

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New leadership roles announced for Hansen in Germany strengthening its Utilities division in the DACH region and advancing the integration of powercloud, a Hansen company.

Hansen Technologies (ASX:HSN), a leading global provider of software and services to the energy, utilities, communications, and media industries, is expanding its Utilities division in the DACH region. With the appointments of Sebastian Kleinke as Country Manager Germany and Dr. Harald Varel as Delivery Manager Germany, the company is strengthening its market presence and innovation capabilities.

Sebastian Kleinke, Country Manager Germany

Sebastian Kleinke has joined Hansen as Country Manager, overseeing Hansen’s Utilities division in Germany and the wider DACH region. He will also drive further integration of powercloud and collaborate closely with existing teams.

With extensive experience in sales and strategic business development within the energy sector, Sebastian Kleinke is renowned for driving growth and innovation. Most recently, he served as Head of Sales EMEA Residential Energy Products at Tesla. Prior to that, he was Country Director DACH/Eastern Europe at Enphase Energy, leading sales efforts in key markets. His career also includes senior roles at sonnen, Shell Energy, and Vattenfall.

Dr. Harald Varel, Delivery Manager Germany

As Delivery Manager, Dr. Harald Varel will lead the development and expansion of Hansen’s Utilities products and the powercloud platform in the German-speaking market.

Dr. Harald Varel brings deep industry knowledge and extensive experience in SaaS, product management, and digital transformation. Most recently, he worked as an independent consultant specialising in AI, product, and program management. Before that, he served as Director and Tribe Lead at Transporeon, overseeing the development and launch of cloud-based logistics solutions. Earlier roles also include leadership positions at Wilken Software Group, Nokia Siemens Networks, and T-Systems.

Strategic Expansion and powercloud Integration

With the appointments of Sebastian Kleinke and Dr. Harald Varel, Hansen is taking significant steps in ensuring the company’s continued expansion and innovation.

“The expansion of our team in Germany underscores the strategic importance and vast potential we see in the DACH energy sector. Over the past six years, Hansen has strengthened its presence by implementing our Hansen EDM solution for nearly 100 energy suppliers in partnership with Schleupen. Building on this foundation, we continue to collaborate closely to enhance and integrate EDM into our joint offering. Our ongoing engagement with customers and the industry has deepened our understanding of the region’s challenges and opportunities. These leadership appointments reaffirm Hansen’s long-term commitment to innovation and investment in the market. I have full confidence that Sebastian and Harald are the right leaders to drive our growth, strengthen our position, and deliver exceptional value to our customers,” says Andrew Hansen, Global CEO and Managing Director of Hansen.

A key strategic priority is the continued integration of powercloud into the parent company to maximise synergies and enhance customer value in the German-speaking market. Hansen acquired the leading German SaaS billing platform a year ago to expand its product portfolio and strengthen its market position in Germany.

 

About Hansen
Hansen Technologies (ASX: HSN) is a leading global provider of software and services to the energy, water, and communications industries. With its award-winning software portfolio, Hansen serves customers in over 80 countries, helping them to create, sell, and deliver new products and services, manage and analyse customer data, and control critical revenue management and customer support processes.
For more information, visit www.hansencx.com 

 

Strong together: powercloud and Hansen at E-world 2025

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Experience the future of the energy and utilities industry at our joint booth

E-world energy & water, the central meeting place for the energy industry, will take place in Essen from 11 to 13 February 2025. This year, powercloud and parent company Hansen are combining their expertise and presenting practical solutions that address the key challenges of the energy market at Booth 3G100 in Hall 3.

Practical solutions for the entire value chain
The energy and utilities industry faces significant challenges: increasing regulatory requirements, growing competitive pressure, and the need for efficient digitalisation; this is precisely where we come in. Our joint trade fair appearance showcases practical solutions for customer billing, market communication, energy trading and energy data management.

Experience first-hand how our solutions support energy suppliers along the entire value chain – in a scalable, efficient and future-proof way. Discuss your unique situation with our experts and gain inspiration from our live demos and showcases.

Experience the future-proof solutions and advantages of powercloud
Under the motto ‘Empowering Utilities with Billing Excellence’, you can look forward to the following exciting insights and highlights from powercloud at E-world 2025:

  • Effortless Scalability:  Easily handles large volumes of data with a cloud-native platform designed for high volumes and continuous growth.
  • Intelligent Automation: Reduces costs and streamlines operations with automated, user-friendly billing processes that minimise manual interventions and reliably prevent inaccuracies.
  • API-First Integration: Delivers maximum flexibility and future-readiness through standardised interfaces, ensuring seamless connectivity and rapid integrations.
  • Built-In Regulatory Compliance: Meets regulatory requirements automatically – thanks to integrated updates and reliable, always up-to-date solutions and processes.
  • Market-Driven Innovation: Brings innovative products and business models to market quickly, enhancing your competitiveness and effectively seizing market opportunities.

Live demos and showcases at the booth
Our live demos and showcases will give you insights into the practical application of our solutions. Whether dynamic tariffs, multi-utility billing, API gateway, or an outlook on the implementation of the 24-hour supplier change in the powercloud we will show you how to simplify your processes and reduce operating costs.

Europe’s #1 Trading Software
Hansen will present its proven expertise in handling large volumes of energy data to seamlessly automate trading, balancing, billing and settlement processes and enable analysis-driven optimisation of short-term asset class trading across all markets.

Secure your appointment now
Take the opportunity to make an appointment with us on-site now. We look forward to talking to you and working with you to set new impulses.

 

Efficient payment allocation with powercloud’s machine learning service

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  • Smooth workflow
  • Decreasing process costs
  • High data security and optimal data protection

With its Machine Learning Service for improved payment allocation, powercloud offers an innovative, powerful solution for energy providers who want to further optimise their payment processes and reduce costs. The new payment allocation service continuously increases the number of incoming payments that can be automatically allocated, significantly reducing the manual workload for energy suppliers. powercloud customers who have already decided to use the Machine Learning Service enjoy an allocation rate of over 98 per cent.

How does the Machine Learning Payment Allocation Service from powercloud work?

The Machine Learning Payment Allocation Service is seamlessly integrated into the existing payment allocation business process: powercloud takes over the setup of the service in the customer’s cloud infrastructure. From then on, the service analyses historical payment data and, based on this, creates individual models that automatically allocate incoming payments – without the data leaving the cloud accounts.

The advantages at a glance:

  • Automation and efficiency: automatic payment allocation significantly reduces manual effort and processing costs.
  • Seamless integration: the service can be easily integrated into existing payment processes, enabling a high level of process quality.
  • Customisation: By building a custom machine learning model, payment allocation automatically adapts to the specific needs and challenges of the utility company in question.
  • Optional manual allocation: If required, manual allocation can be added as an extra feature. With this feature, the service continuously learns from previous decisions.
  • Data security: The service runs exclusively in the customer’s cloud infrastructure, which meets the highest data protection standards.

The service is easy to set up and is done in close collaboration with the customer. powercloud’s experts take over the integration and training of the machine learning service. A monthly model update ensures continuous improvement of results.

A Future-Proof Solution

powercloud’s machine learning services have a modular design. powercloud plans to continually expand its range of services to help energy suppliers make additional processes even more efficient.

 

A secure future with powercloud – billing platform even more powerful

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  • More flexibility for utilities
  • For optimal customer satisfaction
  • Efficient and even more future-proof

Energy providers are constantly faced with the challenge of responding to complex, changing customer requirements and dynamic market conditions. In order to provide our customers with optimal support and a future-proof billing platform, we are continuously investing in the further development and optimisation of our software.

powercloud billing core now even more flexible and future-proof

The latest powercloud milestone ensures that our customers are well prepared for any eventuality: the comprehensive further development of our billing core through the introduction of a new billing feature.

Previously, the billing logic for creating invoices was embedded in the billing core. With the introduction of the new billing feature, we now offer an innovative solution with even more flexibility for our customers.

For the electricity and gas sectors, all existing billing rules from the billing core are combined with flexibly configurable billing templates. These templates make it possible to customise the billing rules for each electricity and gas product, enabling energy suppliers to tailor their invoicing.

Existing powercloud customers only need to make a few minor changes to get started with the new billing feature. New customers will immediately enjoy all the benefits of the new billing logic.

Numerous advantages for powercloud customers

The combination of billing rules with flexibly configurable billing templates offers powercloud customers several advantages

  • Maximum flexibility
  • Improved system stability
  • Better scalability
  • Accelerated implementation of new developments such as § 14a ENWG, dynamic tariffs, billing using price sheets and billing for complex systems

By combining billing rules with billing templates, we offer our customers a future-proof solution that ensures maximum adaptability. Suppliers are now able to react even faster and more flexibly to new circumstances and challenges.

The ability to adapt billing processes flexibly and efficiently to new circumstances will be crucial to remaining competitive in an increasingly complex energy market – with powercloud, energy suppliers have a clear advantage.

 

powercloud billing core – focus on our centerpiece

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Since the end of May, we have been focusing all activities and resources on the original powercloud billing core. But what exactly is that?

You can think of the powercloud billing core as the energy industry’s engine room: it enables energy suppliers to efficiently manage and bill for electricity, gas, heat, water, and wastewater, as well as various products and services.

All customers benefit from a unified standard that features a high degree of automation, excellent scalability, intuitive usability, speed, and flexibility. This allows energy providers to fully concentrate on their core tasks.

Energy Industry Engine Room

The powercloud billing core encompasses all business processes and data required for the “energy industry engine room.” This includes billing processes, market communication, payment transactions, receivables management, invoice verification, tariff calculation, and many other areas. By using web services, known as REST APIs, powercloud customers can also easily integrate their peripheral systems, whether from powerApp partners or third-party providers, ensuring a comprehensive customer lifecycle.

Reduction of Cost-to-Serve, Low Cost to Acquire

Through the use of modern technology standards, project and operational costs can be significantly reduced, and project timelines shortened. Streamlined processes, digital channels, and automation within the billing core reduce the costs for energy providers. New products can be brought to market independently within just a few hours – without the need for developers or complex configurations. This enables energy suppliers to target their audience even more effectively.

The powercloud platform handles all format changes and regulatory adjustments without the need for customer-specific development efforts or downtime. New requirements are implemented in an agile manner and are available for testing and productive use in a short time, without customers having to apply complex updates themselves. Instead of updates occurring only twice a year, they are released every two weeks.

A Look at the User Interface – Simple User Guidance

The central customer and contract management system is the heart of the powercloud billing core. The user interface, with its embedded functions and operational guidance, is designed from the user’s perspective, which makes a noticeable difference in day-to-day work. Intuitive and ready-to-use, it supports users in their daily business: it offers a comprehensive overview of the entire customer and contract cycle.

One unique aspect is that every contract stored on the powercloud platform can have a customer-specific price, meaning price adjustments can also be made for each individual customer – similar to flight bookings. In contrast to other systems, where tariffs apply equally to all customers.

Users intuitively navigate from the central customer object to the associated contracts and back. The contract management across sectors offers view and edit options for numerous business processes, such as market communication, tariffing, billing, receivables, and payments. Regulatory, periodic tasks like changes are clearly visible for each contract, and integrated basic CRM functionalities such as follow-up and note features support users in their daily work.

Every process proactively reports its status, enabling real-time tracking and corresponding responses. This detailed tracking of changes based on events significantly facilitates customer service and enables third-party systems to highly automate the further processing of data.

Seamless Collaboration

As a SaaS solution, powercloud allows users to access the platform and billing core online anytime and from anywhere. Collaboration is seamless, as even contract details can be shared within seconds by sending a URL.

Nordics: Energy ecosystems at a turning point – intelligent IT platforms are essential

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Utilities are under high pressure to take action, as a new report by Accenture explains: While there is less and less “for the taking” in the old utilities’ business areas, a huge market for sustainable energy solutions is emerging and there is shortage of corresponding product solutions. The report of Accenture sums it up: “The energy ecosystem is at a turning point in the transition to a decarbonized future.” What does this specifically mean for Scandinavian utilities? 

Eight billion euros by 2030 – that’s how high Accenture estimates the profit opportunities could be for European utilities arising from sustainable energy products and services including energy management, storage, e-mobility and similar. This corresponds to an increase of 25 percent in this segment compared to today, while the traditional commodity business is expected to show only one percent growth by 2030. As Accenture points out in its report “Delivering new energy experiences for future growth” in this context, the starting point is clear: “Utilities must move from experimenting with pilot programs to actually rolling out sustainable energy offerings – and do so quickly and on a large scale.”

 

Intelligent IT platforms are essential

The question is: How to create these new products as simply as possible and at the same time tailor them (meaning comprehensive customization) to the wishes of the customers? “We are convinced that intelligent platforms are crucial for this purpose,” says Almir Andrade, Senior Manager at Accenture Utilities in Norway, adding: “You have to differentiate three areas of the IT architecture: the front end as the interface to the end customer, the back end with all the functions related to customer management, market news, billing and payments, and the third area with all subsequent interactions connected to smart devices in real time.” In detail, these three building blocks must then meet a whole series of conditions in order to function in the new energy market:

  • The front end is all about customer engagement. It encompasses all channels, from the telephone to smartphone apps and web portals to chatbots, while ensuring a holistic customer journey through the interaction of these channels. Advanced customer analysis programs are running in the background. They are crucial for operating new business models and also influence customer journey management. This analysis then helps, for example, in identifying cross-sell and upsell opportunities and facilitating the entire sales process.
  • The backend – and this is exactly what powercloud provides – takes care of the digital heavy lifting at every utility, including billing, CRM, market communication, product management and configuration, enterprise resource planning and many more. Overall, this area must become much more flexible in the future compared to the outdated legacy IT systems of many utilities. There are several reasons for this: on the one hand, consumers are becoming “prosumers”, as Accenture explains in its report. They are thus both “consumers” and “producers” as they play a decisive role in the creation of new products. The backend must enable this development while radically simplifying precisely-tailored product development.
  • On the other hand, operational technology platforms are driving further development with the help of a variety of smart devices. However, this is not only a matter of managing large numbers of smart devices in practical use at companies and private households, but also coordinating their operation with the help of advanced algorithms. The end result, for example, could be a reduction in operating expenses and improved value creation.

 

download expert guide churn now

 

The associated modern IT architecture is cloud-based, modular, and interconnected with microservices. In our experience, leading utilities are increasingly reliant on a meta-architecture consisting of two or three different architectures coupled together. We aim to help companies develop modern architecture, and powercloud is one of the leading building blocks for billing.

Jens Skov Holm, Managing Director at Accenture Consulting in Denmark

 

powercloud is the leading platform for mid and back-office processes in the energy industry

The advantages of the leading cloud SaaS solution for utilities’ “engine room” becomes apparent as early as the implementation phase, which is very quick thanks to standardized best-practice modules and a modern integration layer that are tailored to the needs of the company using ready-made adapters and apps. The individual elements of this modular system are thoroughly tried and tested. Among other things, utilities then benefit from automated processes for billing, cancellation, start of delivery, etc., as well as free format adjustments based on new regulatory requirements. In addition to this, full automation allows those responsible to design a billable product and publish it ad hoc on the market in just a few clicks. Without the need to involve developers, it is possible to define a non-commodity bundle that goes far beyond the classic electricity-gas bundle for example. These benefits are absolutely key for utilities, and we are now working on also bringing them to the Scandinavian market, for example”, emphasizes Kris Timmermans from Accenture Industry Consulting in Denmark. “The time is more than ripe, with customer switching rates rising sharply in Sweden and Norway, as is the case throughout Europe.”

 

download expert guide churn now

 

EWII, the first customer of powercloud in the Nordics

A first customer has already emerged from this successful collaboration: EWII, the digital multipurpose utility company from Denmark. Lukas Winter, Sales Manager Nordics at powercloud, has a very clear vision of the utilities of tomorrow: “Everything will focus on the customer in the very near future. You have to understand this phrase radically in order to prevail in the 21st century. The customer experience will be more important than the product going forward. Utilities thus need an all-round view of their customers and the products that suit them. Every interaction in the energy-industry economic area must be designed with this purpose in mind. And that’s precisely what we ensure with powercloud specifically for the Scandinavian utilities”, he summarizes.



powercloud and hsag Heidelberger Services AG: Strategic cooperation and brandnew chatbot as powerApp

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  • Consultancy, system integration, app development and service/BPO for utility companies in focus
  • Boost for digital transformation of utilities
  • Special utilities chatbot optimizes customer service  

 

(powercloud, Offenburg, March 9, 2021) A strategic partnership has been agreed between hsag Heidelberger Services AG and powercloud for the bundling of competences. The energy services supplier, with representation all over Germany, will work closely with the cloud provider in the fields of consulting, system integration, app integration and services/BPO for energy utility companies in order to provide still better support for public utilities and energy suppliers adapting to the digital transformation.

 

In recent years the market has changed significantly. Innovation and competitive pressure, partly from the entry of new market participants, some of them from outside the industry, are calling for a rethink to processes and systems. Heightened customer expectations with regard to service quality and customer experience are adding further to the pressure on companies in the utilities sector. This is exactly where the partnership intends to act. Working together, powercloud and hsag will offer energy utilities sustainable, successful service and BPO-solutions that provide a highly attractive cost to serve, opportunities for entry into new business and sales models and outstanding customer service.

 

Additionally, hsag will make its Isa chatbot available to powercloud customers as an out-of-the-box solution via powercloud’s powerApp Store. “Isa” is short for “intelligent service agent” and uses artificial intelligence to answer over 10,000 different questions on some 220 typical customer concerns.

As a result, public utilities and similar organizations profit from a minor service revolution: customers can send text-based questions regarding tariffs, meter readings, moving home, deductions, and energy utility services round the clock. Not only does this initiate a communication that is targeted accurately to the question, but the data from the conversation is also assigned to the customer in the backend and processed through to conclusion. In addition, the shared use of this SaaS solution can be extensively analyzed and used for marketing purposes. The opportunities opened up by this innovative approach can be seen from a typical sales example: if the customer asks about a cheaper tariff, the bot assists with a targeted search for a suitable offering – and specifically on the basis of the data requested of the customer specifically required for the search. For over 30 utility companies already using Isa, this resulted in an increase in conversion rate of five per cent. Simultaneously, thanks to the bot, use of the customer portal increased by an average of 12%.

 

 

We can point to a whole series of comparable successes. Our language model has been perfectly trained, it functions smoothly and will be further trained by our NLP experts – and all this without further outlay by the utility company. Customers are reporting significant reduction of the workload for customer services and a far better customer experience.

 

Dr. Carl Heckmann from hsag Heidelberger Services AG

 

At the same time, the bot is perfectly compatible with powercloud since both allow SaaS solutions to be implemented and adapted without major outlay. Users profit subsequently from regular updates in the background.  Even larger new requirements are implemented in an agile manner and are quickly available for use. Additionally, as a powerApp listed in the powerApp Store, Isa can be connected very easily to the open interfaces of powercloud. Major IT projects involving the bot, which for example can be configured individually in terms of its speech and regarding the service processes required, are therefore not necessary for powercloud customers.

 

 

Download powercloud / Accenture / Salesforce White Paper now

 

 

“Given this background, we are delighted with this cooperation. It matches our philosophy,” says Thayabaran Thanabalasingham, Head of  Partner Sales for powercloud. “We are able to offer our customers a comprehensive cloud solution that can be expanded with further options. This flexibility is an essential condition for utility companies since their markets are in a state of flux. New products and services are appearing all the time, for example, and powercloud is perfectly designed to accommodate these. Working together with hsag Heidelberger Services AG, we intend to develop sustainable, complete solutions in the coming years, including service operations, which will assist public utilities and other utility companies with their digital transformations. Isa is an outstanding example of this.”

 

 

About hsag Heidelberger Services AG 

hsag Heidelberger Services AG has been advising and supporting regional and supra-regional energy utility companies since 2005. The services spectrum offered ranges from the temporary leasing of personnel and execution of everyday business activities through process consulting to complete business process outsourcing (BPO) for utility companies. Additionally, hsag offers consulting, conception, coordination and implementation in sales and marketing plus chatbots and robotic process automation (RPA) for the digitization of business processes.

 

In addition to major energy groups such as E.ON Energie Deutschland GmbH, Innogy SE and EnBW Energie Baden-Württemberg AG, customers also include regional and municipal utilities such as Stadtwerke Heidelberg GmbH and SWP Stadtwerke Pforzheim GmbH & Co. KG. Changes in the market in this sector have led to further specialization by hsag in real estate business. Currently hsag employs over 280 people across its sites in Heidelberg, Essen, Munster, Gera, Chemnitz, Bremen, Munich and Walldorf.



powercloud launches own App Store

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Achern/Essen (energate) – The IT service provider powercloud integrates third-party services into its Software-as-a-Service platform. The company has set up its own App Store for this purpose, powercloud announced. In the “powerApp Store”, other providers could sell their services via the digital platform, while customers would benefit from a broader range of products.