PwC continues to develop its strategic partnership with platform provider powercloud

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  • PwC and market leader powercloud focus on successful cooperation
  • Together they are offering an accounting instance for municipal utilities
  • The common goal: Take the digital maturity of energy utilities to a new level

 

(Düsseldorf, September 29, 2021) – Auditing and consultancy company PwC and powercloud GmbH, provider of the leading digital platform for energy utilities, announced today that they will continue to strengthen their strategic partnership and in the future jointly offer an accounting instance to municipal utilities.

 

Making energy utilities fit for the future

The energy transition, advancing digitalization, and ever-increasing competition due to new digital players with customer-centric products and services are forcing energy utilities to develop completely new business models.

“Outdated IT-systems generally reach their limits here. As a consulting and solution partner of powercloud, we work together with our customers to transform the energy industry processes from customer-to-cash using the latest cloud technologies. As a digital platform, powercloud offers companies the opportunity to set up their IT according to the latest IT principles in the age of digitalization,” says Philipp Schmidt, Partner at PwC Germany in the area of digital utilities.

“Powercloud contains all the business processes and data necessary for the ‘machine room of energy utilities’ – an end-to-end solution where all services can also be booked individually. With our digital solution, we can rapidly support existing suppliers and municipal utilities, soon to include metering point operators, in fully automating their processes,” comments Marco Beicht, CEO of powercloud.

 

Accounting instance for energy utilities

The successful cooperation between PwC and powercloud so far has laid the foundation for expanding the existing cooperation.

“Together with powercloud, we offer our own accounting instance for energy utilities as PwC. Suppliers can benefit here from a comprehensive service for rapidly increasing their digital maturity: from strategic short assessments in which the functional, technical and economic fit of the powercloud solution is evaluated, through to the introduction of powercloud, up to the support service for their own powercloud accounting instance,” reports Schmidt.

The accounting instance bundles the metering points of numerous energy utilities. This is extremely interesting for energy utilities of all sizes, particularly due to the economies of scale that are realized. Companies thus not only benefit economically using the powercloud accounting instance but also by increasing their individual degree of digital maturity to ensure their competitiveness and maximum customer centricity.

“We are convinced that the energy market, and particularly the end customer market, will continue to change dramatically in the coming years, above all due to increasing digitalization and changes in customer demand,” explains Beicht. “This is why suppliers need to lay down the technical basis for the future to ensure they can keep their competitive edge. The community use of the accounting instance by energy utilities will make an important contribution to this,” adds Schmidt.

“We are therefore especially pleased to be working with PwC as a strategic partner to continue to advance the digitalization of companies in the coming years. Our technology expertise as a leading SaaS provider perfectly complements the well-founded PwC expertise in the energy industry and digitalization,” sums up Beicht.

 

About PwC

PwC sees its task as building social trust and solving key problems. More than 284,000 employees in 155 countries contribute to this mission with high-quality, industry-specific services in the fields of auditing, tax consulting, and business consulting.

The name PwC refers to the PwC network and/or one or more of the legally independent network companies. More details are available at www.pwc.com/structure.

 

 

Natuvion as powercloud moving partner

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  • Make use of best practices and avoid risks
  • A focus on tools and aids for moving data
  • Precisely plan the IT moving process

 

(powercloud, Offenburg, 9/27/2021) – Data are valuable – they are the assets of a modern company and the basis of product development, service processes and many other subsequent processes. That’s why it’s important to tread very carefully when business-critical data and processes need to be transferred from one IT platform to another.

This is what is behind the special range of services offered by Natuvion: The specialists, with headquarters in Walldorf and locations all over the globe, see themselves as “digital moving businesses,” who help companies always run their data and processes on the latest and most innovative platforms. For this, Natuvion offers a well proven moving service comprising best practice processes and a special moving tool. The company has been an integration partner of powercloud for many years and supports them in quickly implementing and establishing the successful SaaS platform on the market. But how does it work in detail?

 

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“Ultimately this topic is relevant to every energy utility that sooner or later decides on a transformation. The existing IT systems of many utilities face the end of support contracts or need to be replaced. The move needs to be well prepared and used to its best advantage,” says Marcus Petzold from Natuvion, describing the initial situation. His company always takes a holistic approach in this respect: At the beginning, Natuvion consults on central questions regarding data security, data protection and data quality, before moving on to identify all existing data, ensure standardized mapping and secure the transformation meeting numerous quality standards. “Our central tool, the Natuvion DCS, is the “lifting hoist” for every data move. We ensure the relocation of data to a new platform takes place successfully and provide information on what needs to be taken into consideration during the planning phases,” says Roland Storbeck from Natuvion.

Within this context, it also becomes clear why the implementation by powercloud can be carried out for utility companies in just a few weeks – depending on the initial situation. “We rely on a standardized best-practice process with defined onboarding modules. The modular system is tailored precisely to the customer’s needs, thanks to a modern integration layer, finished adapters and out-of-the-box apps,” explains Thayabaran Thanabalasingham, Head of Partner Sales at powercloud. The new system is ready to use after just a short downtime and with no lost work days. It is always scalable, which allows it to be introduced in other countries, for instance. At the same time, the solution is in no way a ‘plug-in’. Stability, speed, and cost-efficiency all remain excellent. This is what makes Natuvion very important for us,” says Thanabalasingham. “Together, we would like to help utilities get ready for the growing cost pressures in the coming years.” The secure transformation of their IT systems is an essential factor in this.”

 

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About Natuvion

Natuvion is a digital moving company. They do not transport desks, filing cabinets or chairs. Natuvion moves business-critical data and processes from one technology platform to another! This enables Natuvion customers to always use data and processes on the most modern and innovative platforms. Natuvion will organize your relocation successfully, seamlessly and save costs. Irrespective of which platform you want to migrate to or where you are coming from: Natuvion supports you every step of the way.

 

 

Partnership between powercloud and energieweit: Smart platform solutions with minimal CtS

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  • Update IT systems quickly before the end of support
  • Customer requirements are always in focus
  • Make innovative products and flexible rates possible

 

(powercloud, Offenburg, 13/09/2021) Many older IT systems used by utilities are nearing the end of their support or have grown into unwieldy hodgepodges of different IT programs that would best be dismantled now if the company wishes to remain competitive – and time to do that is running out, as the Tesla’s planned market launch makes clear. The car company is planning a combined portfolio of purchasing and leasing agreements for electric cars with wall-mounted box, solar system and electricity contract – all at aggressive prices. Established utilities need to react to these and similar competitors now. Creating system landscapes that are at once highly flexible and cost-effective is essential. In light of this, the cooperation between powercloud and the energieweit corporate group is the perfect solution for many utilities: This collaboration effectively brings together technical excellence, agile line support and the innovative SaaS solution for the utility machine room of the energy economy.

 

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“We are taking things step by step,” explains Dr. Dana Yma Faulenbach, CEO of energieweit. “We will begin with comprehensive planning of a customized solution focused on the individual organization and USPs of the company. Building on that basis, we will design and implement digital solutions from a streamlined mobile app to a highly flexible, scalable IT platform with modern Microservice architecture that will impress through high performance and an intuitive user experience. Our corporate advisors, technical specialists and software developers have many years of experience and a detailed understanding of market roles and business processes in the energy economy. For many years, we have been supporting utilities in successfully implementing key energy economy processes and services in the long-term, for instance for billing, market communication and payment transactions, through strategic outsourcing. However, our services don’t end with implementing a solution. Our experts are also happy to assist with system migration – for example by providing employee training. The individual modules of our outsourcing services can be adapted in a flexible manner.”

An essential criterion for any new IT solution is its flexibility: Solutions must be able to support individual price and rate structures, for instance, as well as modern billing requirements – and powercloud can do all of those things. That is why the SaaS solution is a key component in the energieweit IT concept. “We support the associated platform strategy completely,” confirms Thayabaran Thanabalasingham, Head of Partner Sales at powercloud. “The motto is always: Costs down, flexibility up! We have proven that we can achieve a cost to serve of 10 euros with our solution.” This is made possible through automated corporate processes, free format adjustments as a result of changing legal requirements, and a simple user interface with saved functions. Responsible managers can fully automatically design a billable product and publish it ad hoc on the market with just a few clicks. “Our common goal is to speed up the digitalization of municipal utilities and other suppliers. Innovative utility products and a strong focus on customers are always central,” explains Thanabalasingham.

 

About energieweit

The energieweit GmbH corporate group is a BROAD network of creative, excellent minds who want to design innovations with plenty of ENERGY, expertise and experience. Our three subsidiaries bofest consult, suportica and vantago serve as the foundation of this network. We were founded 20 years ago, with four steadily growing business fields of Consulting, Process Operations, Software Development, and IT Services. With over 200 specialists in the energy economy, today we serve as a partner to municipal utilities and energy groups, from planning digital solutions to implementation to support for regular operations. energieweit combines the right experts, thinkers, and trendsetters to meet exactly the needs and unique challenges of its customers, forming high-impact teams who can concentrate precisely on delivering in

powercloud and PSvdL Consulting: Securing the long-term competitiveness of utilities

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  • Strengthening the competitiveness of energy utilities
  • Integrating new digital processes from sales through to end-2-end billing
  • Efficiently enabling the requirements of the end customer

 

(powercloud, Offenburg, September 09, 2021) There are three questions that every European utility should now be asking itself: Can we offer what our customers want in future? Can I respond fast enough to the highly dynamic competition? And am I still competitive in the long run in terms of costs?

The competitive atmosphere for European utilities is becoming ever harsher. At the same time, the unavoidable digital transformation of the companies is presenting major organizational challenges. So how should we respond now to this situation? The new partnership between powercloud and PSvdL Consulting gives a precise answer to this question, one that addresses the individual needs of utilities. One objective remains at the center of this cooperation at all times: to secure the competitiveness of the utilities in the new European energy market.

 

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The first jointly undertaken step is a review of the situation and precise formulation of the common objective, as explained here by Katja Munck, a partner with PSvdL Consulting: “With our energy industry know-how we offer consultancy to the specialist departments of the utilities during development of the process design and planning of the system integration. Valuable support is available to the customer during all phases of the project. We have extensive market knowledge, proven IT excellence and modern methodological expertise. On this basis we help our customers to define their way out of the costly and inflexible legacy systems of the past.”

As a result of this, new digital processes are created within the utility that secure its competitiveness in the long term. The focus is always on a firm orientation towards customer requirements and optimal time to market for new products. “It is ultimately decisive that the people in charge are able to respond to new market developments at any time. For this to be possible, the entire process chain, from ‘sales’ to ‘billing’, must be optimally matched. Only in this way can the full potential of a modern energy utility be exploited,” emphasizes Munck.

The end result is the end-to-end integration of an individual IT system landscape, in which powercloud always plays an important role. The SaaS solution can be implemented quickly with best-practice modules and tailored to the needs of a company with the help of a modern integration layer, ready-made adapters and apps. The individual elements of this modular system are thoroughly tried and tested. Utilities then benefit from an energy industry ‘engine room’ in which a wide range of business processes run in a streamlined, automated manner and new products can be configured in a few clicks. “This is the fundamental prerequisite for a market that is characterized by immensely fast developments,” says Thayabaran Thanabalasingham, Head of Partner Sales at powercloud. “Working together with the specialists at PSvdL Consulting, we will thus ensure that digitization in the energy industry continues and that the utilities are fit for a digital future.”

 

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About PSvdL Consulting

Since 2007 PSvdL Consulting GmbH has provided consulting to leading European energy utilities, municipal utilities and network and storage operators facing operational and commercial challenges, from the liberalization of the market through the energy transition to the digitization of the energy industry. PSvdL Consulting combines energy industry expertise with many years of consulting competence and has successfully created projects for leading market participants in Germany, the Netherlands, Portugal, Denmark, Italy, Austria, Romania, Latvia and the United Kingdom, in strategic areas such as the digital transformation, process excellence and IT implementations. A systematic, customer-oriented management forms the basis for long-lasting and successful relationships with its customers. New ideas, including in areas other than the energy industry, are developed in the Innovation Lab of the PSvdL Group.

 

Creating reliable energy demand forecasts with AI

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  • The energy transition increases the need for intelligent energy management 
  • Solution from ifesca allows evaluation of complex data in powercloud 
  • Energy forecasts in a few seconds, taking external factors into account 

 

(powercloud, Offenburg 08/02/2021) – There is little time to lose in stopping climate change. Among the mammoth tasks facing the energy sector are the distribution of energy, the change from conventional to renewable energy sources and the power demands for the booming electromobility sector. Intelligent energy management based on a solid data foundation is therefore a fundamental requirement in order to secure the energy supply in the future. 

The solution offered by our powerApp partner ifesca provides the tools necessary for the power industry to draw the correct conclusions through the evaluation of complex data. Andreas Reuter, COO of ifesca GmbH, describes the potential of AI-based software. ‘We are delighted to be able to work together with powercloud to offer solutions to enable tomorrow’s world of energy to find its way into the digital future’, says Andreas Reuter.

The ifesca.AIVA® app offered by the IoT specialist, linked to the powercloud via the powerApp Store, enables utilities to create reliable energy forecasts in a matter of seconds. In doing so, the software takes into consideration effects such as weather data, Bundesliga match schedules as well as calendar and location data. The webinar will also examine how the solution can enable energy-intensive companies to synchronize power generation and the electric charging of vehicles in such a way that expensive power peaks become a thing of the past. Other topics are the effect of the process on CO2 emissions and how a feasibility check of measured values is carried out automatically at an early stage. 

‘We are looking forward to showing our customers the benefits of the ifesca solution in more depth. This will make powercloud still smarter. The intelligent forecast management system delivers the best possible forecasts, fully automatically and in real time. This will enable our customers to deal reliably with the planning processes that are becoming ever more complex as a result of the increasing volume of data’, says Thayabaran Thanabalasingham, head of partner sales for powercloud, on the relevance of the AI software that can be used on the powercloud platform via the powerApp Store. 

 

About ifesca 

ifesca GmbH is an IoT company based in Ilmenau, Thuringia that offers software products for industry and the energy sector. With its cloud-based ifesca.AIVA® platform and the standalone component ifesca.ADAM®, the company has developed two applications that enable all market roles of the energy sector and also energy-intensive industrial companies to make use of the digital service for forecasting and optimization. The AI-based intelligent forecast management system delivers the best possible forecasts, fully automatically and in real time. This makes it possible to deal reliably with the planning processes that are becoming ever more complex as a result of the increasing volume of data. 

The speed with which recommendations for action can be given is also significantly increased. This puts ifesca customers in a position to meet the demands of digitization. The potentials thus gained can then be used by them to boost their competitiveness. www.ifesca.de/en 

 

 

endios and powercloud: Radically reduce the utility’s digital service costs by using a mobile app

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  • Simple configuration using a modular system
  • “Smart Energy” and “Smart City” functions for high access numbers
  • personalized marketing is simplified

(powercloud, Offenburg, 2021/07/05) The motto “Mobile First” applies more than ever to customer communication by utilities – for many reasons: For example, smartphone apps simplify digital “self-service” for customers, and at the same time ensure lower service costs for the utilities. In addition, users can be addressed on a highly individualized basis and thus marketing measures can be optimized. But how can you implement a comprehensive customer app, including the indispensable backend connection, as leanly and inexpensively as possible? The front-end specialists from endios in Hamburg, together with powercloud, have an impressive answer for you: The “endios one PRO” portal solution is now available in the powerAppstore. This software can be very easily connected to the SaaS platform via certified interfaces, and the individual app can then quickly be configured using a modular system.

 

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endios can already refer to its impressive success story with its open platform technology: “More than 90 companies are using the app,” confirms Malte Kalkoffen, CEO of endios. “As a result, for example, we were able to increase the reach of customer portals to around 70 percent and reduce the costs for digital service to less than one euro per customer per year – savings of up to eight euros are not unusual in this sector.” Comprehensive self-service is available immediately after configuring “endios one PRO”: Users can report their meter reading, correct the discount, or modify their inventory data. At the same time, the comprehensive connection to powercloud ensures automated processes in the backend. In the second step, utilities can expand the app with information on local events, the location of e-charging stations, current public transport timetables, eTicketing applications and much more. The ongoing effort is low because the content is filled in automatically – a function that endios calls “Smart City”. “The combination of Smart Energy and Smart City leads to a high utilization rate for the app. Building on this, by connecting CRM or identity management systems, extensive customer information can be collected and personal customer profiles can be created for use in personalized marketing,” adds Kalkoffen.

Overall, the endios technology fits perfectly with the overarching approach of powercloud, which is to drive digital change in the energy industry with innovative solutions. Every redesign of the process landscape takes place with the customer’s perspective in mind – including a consistent link between the front- and backend, as demonstrated here in exemplary fashion. “With this in mind, we are very happy to be working with endios,” says Zoran Petrovic, CSO of powercloud. “We combine the strengths of our highly flexible backend system with the extensive marketing and sales possibilities offered by a modular frontend system. As a result, utilities benefit from, among other things, falling costs for digital service, which contributes to the overall falling cost-to-serve at utilities. We keep this key entrepreneurial value in mind with every powercloud design, which ensures a low cost-to-serve through highly automated processes, automated format adjustments and simple user interfaces. We want to bring the enormous cost advantages of powercloud and endios one PRO to the market together.”

 

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About endios

Endios has been offering innovative solutions for the important smartphone customer interface since 2015. With over 90 customers at present, endios is the leading provider of smart public utility and SmartCity apps in Germany. endios has continued to develop the Medium app into a future-proof and innovative platform solution (“endios one”) and thus solves “the problem of the last mile” in customer relationships. Depending on requirements, modules are available to improve communication, reduce costs or increase product sales. As a data-enabled and intelligent platform solution, endios one enables a personalized customer approach via connection to CRM systems or marketing cloud systems.

 

 

 

Digital power in payment reminders: stadtenergie integrates collectAI via powercloud

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  • stadtenergie digitizes debt collection with collectAI
  • Smooth integration of the software platform via the powerApp Store
  • On 25 June, stadtenergie, powercloud and collectAI will participate in a webinar to share their insights into the collaboration

(Hamburg, Dortmund, Offenburg, 21/06/2021) – Energy utility stadtenergie relies on AI-based debt collection from collectAI. As part of this move, the software platform of the Hamburg-based fintech company automates the entire payment reminder process of the Dortmund-based energy utility. This means that stadtenergie, a digital subsidiary of the Dortmund energy and water supplier (DEW21 GmbH), takes another step towards full digitization of its processes and benefits from real-time data exchange. As a pioneer in the energy market, stadtenergie relies on the powercloud energy utility platform.

Using the intelligent payment platform from collectAI, stadtenergie reminds its customers about outstanding payments, e.g. via email and text message, and plans to establish further communication channels in future. Artificial intelligence (AI) determines the best-possible time for communication. Customers are directed to the interactive payment site on the stadtenergie brand presence, where they can settle the remaining amount quickly and easily using digital payment methods. Alongside transfer options and direct debit, the company also relies upon innovative payment methods via PayPal. This highlights the customer-oriented service offered by stadtenergie.

 

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Smooth integration of collectAI via powercloud

The collectAI software is seamlessly integrated into the stadtenergie infrastructure using the powercloud energy utility platform. powercloud and collectAI are linked via an API connection. The powercloud platform provides energy utilities with the option of depicting all CRM and billing processes. When it comes to debt collection, powercloud relies exclusively on the expertise of collectAI.

Interactive invoices and smart payment reminders from collectAI are ideal additions to the powercloud platform’s app portfolio, which already includes 80 different apps. In the fields of market communication, accounting, invoicing, CRM services and AI-based claims management, the collaboration between both companies takes advantage of synergies along the entire customer journey.

Increased customer-orientation through AI-based digitization with collectAI

“We stand for digitization and, with it, systematic customer orientation. In this context, it goes without saying that our approach covers a holistic customer journey, including aftersales processes,” explains Dominik Gertenbach, Managing Director at stadtenergie. Co-Managing Director Thomas Schönhoff continues: “Through the use of collectAI via powercloud, we reach our customers with an omnichannel approach – which includes email and text messaging – at exactly the right time, thanks to artificial intelligence.”

Managing Director of collectAI, Thomas von Hake is excited about the collaboration: “The integration of stadtenergie into our solution via the powercloud platform is really great news for us. This proof of concept shows: Effective immediately, utilities that work with powercloud can digitize their debt collection quickly and easily with collectAI.”

 

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About stadtenergie

stadtenergie has been active on the German energy market as a digital utility since 2020. The company is particularly concerned with the environment and society. With this self-image as a starting point, the company exclusively offers green electricity and green gas products. A subsidiary of the Dortmund energy and water supplier (DEW21 GmbH), stadtenergie nonetheless acts as an autonomous company. The company combines the #BestOfBothWorlds with a local strength and a Germany-wide pledge for a sustainable future. Digitization along the entire value-added chain is part of the stadtenergie DNA. Harnessing a tailor-made platform and cloud solution, stadtenergie taps into exponential innovative power for a sustainable customer-orientation and, in doing so, creates a unique customer experience throughout the duration of the customer journey. The company’s pioneer spirit can be seen reflected in its innovative customer approach and products, which make for a unique brand experience. What makes stadtenergie stand out from its competitors is not only its digital orientation, but its diverse team. The team dovetails expertise from a range of industries to generate a genuine unique selling point from the customer perspective. Security, lightheartedness and enjoyment are among the company’s key values.

 

About collectAI

collectAI is an intelligent payment platform. The Hamburg-based fintech company offers a software platform for interactive invoices and smart payment reminders. Modular or comprehensive digital communication channels are combined with a variety of payment methods, based on artificial intelligence. The smart technology has been shown to improve collection of open claims at a low cost.

In addition, collectAI optimizes the customer journeys of banks, energy utilities, insurers, telecommunications companies, e-commerce and mobility companies and others with industry-specific, innovative features.

Founded in 2016, collectAI is part of the world’s largest trade and service groups, the Otto Group.

 

 

 

Why Swiss utilities should now start preparing for the opening of the electricity market

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  • New law creates pressure for utilities to act
  • Customers’ willingness to switch will increase
  • New products will be in focus

 

(powercloud, Offenburg, June 21/2021) The complete liberalization of the Swiss electricity market is coming – and it is coming fast. Until now, only large customers with a consumption of more than 100,000 kilowatt hours of electricity per year were free to choose their electricity supplier. In the near future, this will also apply to private households and small businesses in Switzerland, according to the planned “Federal Act on a Secure Power Supply with Renewable Energies,” which the Federal Council will decide on before the end of the year. In addition, Swiss policymakers expect the new law to strengthen decentralized power generation. For example, anyone who produces solar energy will be able to sell the surplus electricity in their neighborhood in the future. Local energy communities are simplified.

But what does the new law mean for the Swiss utilities? “We expect a development similar to that in other European countries with liberalized electricity markets,” explains Rob Wirz, Head of Digital Advisory Services at Eniwa AG. “On the one hand, the willingness of customers to switch is increasing dramatically due to online comparison options. On the other hand, new competitors are emerging on the market and focusing on digital channels and individual offers including cross-selling. Swiss utilities must prepare for this right away. The design of IT plays a critical role in this.”

A number of experts will be talking about this “IT preparation” on June 24 as part of a webinar organized by powercloud and Salesforce Switzerland Participants include Rob Wirz and Thomas Lüthyof Eniwa, Robert Haberof Accenture, Jan Marckhoffof BEN Energy, and Marco Beicht, CEO of powercloud. The focus is on the comprehensive digitization of the utilities as a basic condition for success, as Robert Haber emphasizes: “The pressure to act is high. While profit margins tend to decline in the utility business areas, a huge market for new product solutions is emerging, but these have to be individually adapted to the customers’ wishes. Innovative utility customer portals on the front end ensure a holistic customer journey and facilitate self-service. The back end must enable this development and simplify the associated billing.” In other words: Utilities need an all-around view of their customers and the innovative products to match. To achieve this, every interaction between sales and marketing must be perfected.

At the same time, the cost pressure is increasing – triggered by a stronger price war in the liberalized market. The main focus here is on the “cost to serve” (CtS). “Many utilities have too high CtS to generate sufficient revenue in the future,” explains Tobias Hirning, Head of Sales Consultings at powercloud. “However, these costs can be significantly reduced. The basic prerequisite for this are digitalized processes in the company that run automatically. This is exactly what we ensure with powercloud, which includes all business processes for the energy industry machine room – a reliable basis for billing electricity, gas, heat and water as well as products and services. New and innovative products can be developed and transferred to sales in a matter of hours. We will present the possibilities of such a cloud-based platform solution during the webinar.”

“Salesforce Switzerland is very aware of the challenges facing utilities in Switzerland and can thus provide support quickly with experience and out-of-the-box solutions. Working together with powercloud, we can quickly and efficiently support energy utilities in preparing for market liberalization and in their digital transformation,” says Anne Gottschalk, Senior Account Executive at Salesforce Switzerland.

 

 

About Salesforce Switzerland

We connect companies and customers: Inspire your customers with personalized experiences, because this is what customers expect today. The integrated CRM platform we call Salesforce Customer 360 Platform makes it possible – thanks to connected products that improve your marketing, sales, commerce, customer service, IT, and more.

 

 

powercloud and Peak & Peak: evaluation, conception and assessment of digital strategies

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  • A customer-centric focus
  • Developing and launching new products quickly
  • Automating business processes

(powercloud, Offenburg, June 15, 2021) Decarbonization, decentralization, and digitization – the factors that are accelerating the pace of change in the energy industry. According to a German Press agency report, the German government, for example, is currently planning to make solar roofs mandatory for new buildings – a major pace-setter for the decentralizing of energy generation, which is forcing utilities to come up with new combination products for “solar prosumers”. Regional utilities are particularly well placed here, since they can provide tailor-made advice regarding photovoltaics and similar. But what does this change mean for IT systems, and what will the simplest possible IT solutions of the future look like? The technology consultancy Peak & Peak and the utility digitization specialists from powercloud, which are combining their know-how in a strategic partnership, will provide joint answers.

Peak & Peak takes a holistic approach to consulting that reduces expenses for utilities while ensuring a fast process. “We start with a comprehensive evaluation, conception and assessment of the digital strategy and later also supervise the integration of powercloud or related solutions,” says Raphael Ney, Managing Director at Peak & Peak. “Our philosophy is to implement an IT approach that is as simple and intelligent as possible. We always prioritize the sustainability and competitiveness of municipal utilities and other utilities, with comprehensive customer focus as the basic condition. This shapes what we do.”

 

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Simplicity, speed and customer focus – on this basis, the strategic approach of Peak & Peak fits the powercloud philosophy perfectly. Depending on the initial situation at the utility, the platform will be available in a few months. The companies will then benefit from an “engine room of the energy industry,” in which a wide range of business processes are automated. In addition to this, full automation allows a billable product to be designed and published ad hoc on the market in just a few clicks. With no need to involve developers, a non-commodity bundle can be defined. “We are really looking forward to collaborating with Peak & Peak. This is where best-in-class technology, customer focus and industry expertise come together,” emphasizes Thayabaran Thanabalasingham, Head of Partner Sales at powercloud. “We want to work together over the next few years to accelerate the digitization of municipal utilities and other utilities and develop a sustainable strategy to help them transition into the digital future.”

 

About Peak & Peak

Peak & Peak is a technology consultancy specializing in the digitization and technology-based optimization of marketing, commerce, sales and service with an industry focus on the energy industry and utilities. Peak & Peak’s services include consulting in the context of common industry challenges and trends (e.g. IoT, customer service as a profit center, customer interaction, etc.) as well as the implementation and integration of technical solutions such as powercloud or cloud software solutions from other providers (e.g. Salesforce or Twilio) into the existing system landscape. Based in our offices in Mannheim (headquarters), Cologne and Berlin, we work for organizations of various sizes (often with an SME structure) from the entire EMEA region and North America. Visit ppeak.com for more information.

 

 

powercloud and Wipro partner to elevate customer experience

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(powercloud, Offenburg, June 14, 2021) powercloud and Wipro Limited (NYSE: WIT, BSE: 507685, NSE: WIPRO), a leading global information technology, consulting and business process services company, entered into a partnership to accelerate the customers digital transformation journey and provide enhanced  experience.

Wipro’s deep expertise in energy value chain coupled with powercloud’s industry leading solution for utilities, will help organizations to radically enhance customer experience using agile digital solutions at scale, while significantly reducing the Cost-to-Serve and Cost-to-Acquire.

Energy transition is bringing an exponential change in the energy industry for business models and customer products and services. Synergy of both the companies will enable utilities industry to ensure the best customer experience and meet the expectations of new energy consumers by offering new-age products and services in the energy space.

Wipro’s expertise in the energy value chain and capabilities in new and emerging technologies, backed by extensive global experience, in working with some of the biggest Energy & Utility companies will help deliver superior business performance along with exceptional customer satisfaction.

Shirish Patil, Global Head of Domain & Consulting, Utilities, Engineering Construction & Operations, Wipro Limited said, “Utilities need to embrace digital innovation to transform customer experience for continued success.  We are delighted to collaborate with powercloud for a born-on-cloud platform strategy, to help address the challenges of the Energy industry. This partnership will help utility companies develop new capabilities to power this transformation, and cater to the needs of the energy customers of the future.”

“powercloud is a key platform for the digital customer journey. In times of increasing switching rates of customers, market entering energy start-ups and emerging new digital business models, we want to help utilities to respond to this critical situation.  Wipro will be a strong partner for us to support the digital customer journey in the utilities industry with their broad expertise in consulting and software developments,” comments Thayabaran Thanabalasingham, Head of Partner Sales at powercloud.

 

About Wipro Limited

Wipro Limited (NYSE: WIT, BSE: 507685, NSE: WIPRO) is a leading global information technology, consulting and business process services company. We harness the power of cognitive computing, hyper-automation, robotics, cloud, analytics and emerging technologies to help our clients adapt to the digital world and make them successful. A company recognized globally for its comprehensive portfolio of services, strong commitment to sustainability and good corporate citizenship, we have over 190,000 dedicated employees serving clients across six continents. Together, we discover ideas and connect the dots to build a better and a bold new future.